Archived post. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Thank you for reaching out to us. Ill try to attach a screen shot of my comments. Stores your username on this computer. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Your submission ID is a unique identifier you can use to track your trade-in submission. Trade-In kits not recieved FOUR times - finally I - Verizon Community Please sign in again to continue. All tip submissions are carefully reviewed before being published. To learn more about the process, check out this step-by-step how-to guide. They'll pack and ship your device. I upgraded to the iPhone 13 pro and traded in by iPhone XR. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. How can I get a copy the contract I signed and agreed on? Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Thinking about trading in your phone? Then, if signed into My Verizon, youll receive a credit on your account. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. Include your email address to get a message when this question is answered. Step 2: Send us your old phone After you receive your new phone, turn in your old device. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. 2 Be prepared. I feel verizon lied. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. You'll also get an email with instructions after you submit your trade-in. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Verizon outage or service down? Current problems and outages Find out the trade-in value of. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? We want the trade-in process to be smooth and easy! Plus, a new line is required. Don't ship the charger, SD card, SIM card or other accessories with your device. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. What's that called in statistics again? Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received.
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