If you are unhappy with how we have dealt with your complaint, you may be able to refer it for independent review. Well make sure the Olive Park team gets to see your great feedback! Our home owner guides provide advice on how to solve common issues and get the most out of your new home. **First WARNING sign**. The IDRS will follow an adjudication process. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We moved in yesterday, and are delighted to have identified a remarkably short snag list (which we feel assured will be addressed over the next week). Please note:If a new formal complaint is received, it will always be referred to the Divisional Head of Customer Care so that it may be dealt with in accordance with this complaints process. Please do always add your full address and contact details to any correspondence.Kind wishes,Isla.UPDATEGood afternoon Jonathan. They claim to have just been awarded 5 stars by some building federation. Last year and this year I had been flooded out but sewage and it can in out of my toilet and in through my front door after a heavy downpour of rain. Our Group Customer Care team regularly review all formal complaints so we may amend our processes where necessary and continue to improve the service we deliver to all our Customers. Now HOMELESS because of them with my girlfriend soon to give birth to our son. The estate is awful now and people are leaving in droves, meaning the entire excitement we had in buying here and spending time in our house has been for nothing. Well make sure the team gets to see your great feedback! We are now faced with seriously bad hurdles 23 years later having a new bathroom installed. DONT BUY FROM THEM! Not resolved or suitably progressed an issue or service request in a timely manner (where possible, within 30 calendar days). Good evening,Thank you for your kind feedback about Charlotte. This has now dramatically affected the value of our house and if we are to sell have been advised that as next door is a bigger house we would struggle to get what we paid for 440,000. 2023 Trustpilot, Inc. All rights reserved. We have met with Tiana and Harris from David Wilson team in purchasing our property and have much appreciated their support throughout the whole process. To calculate the top 5's we take the following factors into account: Latest items in New Homes and House Builders, David Wilson Homes www.dwh.co.uk - Ask a question now, Experience with David Wilson HOMES PLEASE READ, They have no customer service bones in their bodies., 1* is too much for this morally corrupt company, Peace of mind when you buy a new home, Still banging my head against a poorly built wall, London Property Inspections Gas & Electric Certificates for Landlords, Francis Jackson Homes - www.francisjacksonhomes.co.uk, B.K. In terms of snags and the amount people are having we have over 200 and these snags have all been validated, were peoples snags little jobs or big jobs? We had an appointment with Emily on the actual site who was so welcoming from the moment we stepped into the office. Walk away , this will be best favor you can do for yourself. We went to view a Showroom place in the Overstone Development in Northampton. Where do we start with this?
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