Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Unfortunately, I tested this company before the monthly membership was done away with, so the only way to cancel my membership with Thriveworks was to call customer service. In reviewing my year end credit card statements for 2022 and 2021, I discovered that Thriveworks charged me $39 each month starting 2/2/2021 through 12/2/2022 ($897 total). A month later they sent a bill for the money that had already been paid. El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. What is most notable about Thriveworks is its flexibility: It offers both virtual and in-person sessions, which is unique in the online therapy world. Clients must cancel or reschedule 48 hours in advance of their appointment. Theres no way to filter by identity. I submitted my insurance to Thriveworks in November and they billed me for the full amount rather than my insurance. Best Online Psychiatry of 2023 The third time, I was again told there should be no charges. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Each video call lasted about an hour and felt exactly like telehealth sessions Ive had elsewhere. Three days later they sent a harassing email offering a reduced fee. Thriveworks Solutions, LLC | Better Business Bureau Profile After reading your review, it seems we did not do that. The sign-up process is exactly the same and the psychiatry sessions can be conducted via telehealth just as effectively as talk therapy can, says Dr. Amy Marschall, a clinical psychologist and one of the subject matter experts we worked with on this project. Now this charge shows up out of nowhere on my checking account transaction log. We encourage the client to continue to communicate with the billing representative if there are any remaining questions or concerns.
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