I received my package and got all the items on my order but, one item in particular which was a pair of black Nike leggings had two holes on the inside of the leggings in the waistband. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Once your kits been processed, your eligible items will be listed on consignment for 30 listing days. We only accept online returns for Vera Bradley Forever Favorites. It takes approximately 1-2 business days to process your order. See a list of ineligible brandshere. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. Our inventory is constantly changing because we receive items from our customers closets. I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number, ThredUp terminated my account out of the blue for an order that I disputed in a prior bank account. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). I have contacted them via email 4 times and tried to rectify through my credit card company with no response. thredUP What happens to the pieces that arent listed on thredUP? Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). SHOP SELL FAVES until it's delivered, i cannot generate a return request. Desired outcome: To qualify for a refund, all items must be in the same condition in which you received them You are responsible for your own return shipping cost and arrangement, so keep your receipt and the tracking number. We hope to expand to other states and countries in the future! [protected] If you have additional questions, reach out to pop-support@thredup.com for support. Please visit our Returns page to process your return. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. We do not have access to detailed information, but the reasons provided were: Once an order has been processed, the shipping address cannot be changed. FAQ - Vera Bradley Forever Favorites thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Youll receive an email confirmation once your kit is activated. Each item has a 14-day return window. We found clear and detailed contact information for thredUP. Unfortunately, expedited shipping is not available at this time. Desired outcome: It takes approximately 1-2 business days to process your order. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Chanel Silva Final sale items are not returnabl Yes, I did have my bank investigate and was informed that Thred Up denied any of this happening. I believe this is just a fraudulent scam. All international orders are shipped through APC with standard (4 to 9 business days) shipping. They should be investigated for cheating so many people out of their money. thredUP delivers to Canada and the USA only. Have a Clean Out Kit from a store or online purchase? How do I resolve this other than to turn to you? Note that a shipping return fee of $5.99 will be deducted from your refund. Returns must be sent back within 14 days of delivery. I returned some items and Thred up processed the return, minus restocking fees and contacted me via email of the return amount and successful receipt.