Complaints Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. These tests check the connection between the End User's premises and their local exchange. The impact on your service and the time taken to resolve can vary greatly depending on the situation. IDNet Network Status. Order & Fault Tracker | Openreach We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. BT outages reported in the last 24 hours. The engineer will test from the end user's premises to the exchange. Report a fault More faults and repairs support Track a fault online Reported a problem already? First, carry out End User and CP checks. For details of our escalation process, please refer to therelevantBroadband CSP. Phone number, broadband ID or Cloud Voice service ID. endobj Youll find more help with this in our Self Service Repair and Self Service Repair Aide Memoire user guides which youll find on ourBroadband Faults and Diagnostics page. What is a Planned Network Change Notification (also known as a PNCN or PEW) and how does it affect my service? Read our phone and broadband help guide Can I get full fibre broadband? Please note that SFI appointments may be chargeable. These tests check the 'Local Access Network' - the connection between the end user's premises and their local exchange. Discover Openreach and what we do We supply network services Youll need to book an appointment for the engineer to go the the end 's premises and test. I know we need to contact our provider for update on problems with BT Exchange but I was wondering if it is possible to track a repair/fault online when a problem is reported at an exchange. You can, but we're a wholesaler and we were set up to work for communications providers - the companies that you buy your home or business phones or broadband from. My brodband is down & I've been informed by a support SCS that it's an Openreach problem that 'might' be fixed by midnight tomorrow. Depending on the nature of the fault, you will either be provided with an opportunity to book an SFI engineering appointment, or the fault will be re-submitted to BT Wholesale for further investigation. Is there a publicly available Openreach page which list outage details & estimates of fix times? There are several tests to run if your end user is having trouble with their broadband service.