Hey thanks for this great article, I also had the issue with the head set turning off randomly, but never had it until I installed the Steel Series Engine 3 software. If so, then we highly recommend that you refer to the article attached. When you have connected it properly the LED indicator will show you a solid color. The connection and sound quality are perfect. Sadly, I had accidentally dropped it one too many times, and it was time to get a new one. Nor do we recommend it unless you have excellent computer knowledge. Since you are returning it to the manufacturer (is it still covered by the warranty?) Once you get a confirmation notification that all devices are connected, click the Start Pairing button in the lower right corner. How to check for #1 being either `d` or `h` with latex3? Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Use Driver Easy to update all the missing & outdated device drivers on PC for free. Problems connecting headset after resetting firmware? Arctis 9X uses the "Xbox Wireless" technology that was developed by Microsoft. If you are ever unsure, contact SteelSeries or the seller.). Making statements based on opinion; back them up with references or personal experience. After you have opened the application, you will have to click on the bar displaying your headset. #2. Just be sure to read through each and every individual step mentioned in the article. Windows 7 and later (downloads a file named tsginfo.exe), Windows XP (downloads a file named SysInfo.exe), https://forums.techguy.org/threads/screen-freezes-but-sound-continues.1240824/, https://www.windowscentral.com/how-prevent-windows-10-turning-usb-devices. Transmitter base station not working at all - SteelSeries Arctis Pro No m. I bought the Steelseries Arctis *x wireless headset for Xbox today. Problem is here that I cant turn them off (the power and battery button is on) and they dont work, can you help me? "Xbox Wireless" is a proprietary protocol developed by Microsoft for connecting accessories to Xbox One consoles. I have tried holding it down but it does not fix it but just hitting it makes it disconnect and reconnect fixing the issue. Is your SteelSeries Arctis 7 keep turning off? Copyright 2009-2023 Easeware Technology Limited. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. This issue happens because you have the dial set up incorrectly between the chat and game modes. My arctis wireless pro keeps disconnecting from my ps* making them useless . I'm thinking the same, but I don't know how to reinstall the USB-drivers. Hey! To subscribe to this RSS feed, copy and paste this URL into your RSS reader. My problem was not constant, the disconnection problem would occur maybe once or twice per day. 2) In the Control Panel window, view by Large icons, and then select Sound. USB Headset Keeps Disconnecting and Reconnecting Note: There is a dialog at the end of the update that states the device needs to re-pair and refers to the transmitter's OLED screen.