Heres a step-by-step video on how to change the WiFi network on your Amazon Alexa device: Note: Most smart devices only work with WiFi with a 2.4 GHz band. Greetings! (Did I mention that you can buy an Amazon echo remote for $15 on eBay? Its not going to be elegant. The lights always work fine through the Philips app so I dont think its an issue on that end. This has worked for me before where the manufacturer made changes to the apps authentication requiring an account relinking. To replace or change back Alexas wake word: After this, you shouldnt have a problem communicating with your Alexa device. Powered by Discourse, best viewed with JavaScript enabled, Smartthings devices unresponsive in alexa app. Even more frustrating if dealing with their customer support and they blame each other! Help! Because if yes, there are high chances that Alexa is not really unresponsive. AND SHE DOESNT HAVE TO MOVE TO THE ECHO TO USE THE ECHOS VOLUME BUTTON. Unfortunately, once you have all of the above fixes ticked off, there really isn't too much more that you can do from the comfort of your own home. It should respond now. I read Alexa needs both a virtual switch and virtual sensor to work with the ST Button. Open the SmartThings app. I re-enable the SmartThings skill in Alexa and within a day or two, I receive the expiration message again. Uninstall and reinstall the device manufacturers app, 10. If the device Alexa is trying to connect to is a distance from your router, then it would have low Wi-Fi signal. 9. Perhaps your device got disconnected from your internet. Make sure that you enter the correct WiFi password. I experienced the same problem. If its red, then your Alexa device microphone is off. You use it for a completely separate virtual device. I talk a lot about turning things off and on again. If the problem is not with the manufacturers app, youll need to look at its connection to Alexa, which takes the form of a Skill. Hello. So for now, lets just call it zebra. Zebra is a virtual contact sensor. You can do that by navigating the smart device companion app. Any ideas? Alexa cant communicate with unregistered devices.
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