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Complete the steps for your selected return method. Please allow 14 days from the time you returned your item. You can alsobook your return with usand youll be given a price once youve provided us with the details about your parcel. - Nilu, posted 2 years ago For items over 15kg, you need to arrange for a home collection regardless of in shop or online purchase. Where can I get my John Lewis returns label? If your return is free, you dont even need to book online just use the device from start to finish. After reading this, all youll have left to worry about is getting the Christmas dinner right. After this point, the retailer will process your return and arrange for your refund in accordance with their specific returns policy. 25% OFF 6 BOTTLESor more of wine and Champagne priced 5 or over |Shop now, Simply have your items packaged, labelled and ready to go in the correct sized box and our drivers will take care of the rest without you needing to leave home, The maximum size for returned parcels is 54 x 35 x 22cm when packaged. Be in the know. Take your parcel to any of our 11,500 branches across the UK. For many retailers, we can now do it in branch. 1 ; 2 ; 2 ; 3 ; Confirm your personal information. The best broadband providers in the UK in 2023, The best mid-range smartphones to buy in 2023, How to watch the 2022-2023 Champions League anywhere online, iD Mobile review: Some bargains, but service could be better, Nokia XR20 review: A rugged handset but too many compromises, Amazon Fire HD 10 (2021): Low-cost and packs a punch, Bitwarden: A basic password manager thats fantastic value, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Tile Bluetooth trackers (2019) review: Don't be a loser, BT broadband deals 2023: Get BRILLIANT savings and freebies, The best project management software in 2023, Best wildlife camera 2023: Top trail cameras for your garden, Bigcommerce vs Shopify: Key differences, explained, Samsung Galaxy Z Flip 4 deals: Snap up the FIVE-STAR phone. M and M Direct returns are 2.99 or 2.49 if you pre-purchase the returns label Returns can be made using the M and M Direct returns portal or through the Evri website. You can return your item at any John Lewis & Partners store, or you can arrange for your item to be collected from your home through myHermes with pre-paid postage stickers you can print off.