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Submit a meter reading - British Gas So for example, if your billing period ends on the 15th, and we get your reading on the 12th, well know exactly how much energy you used for most of the month. Its very unlikely that this estimate will be right. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Contact the British Gas customer service team. Many British Gas smart meter customers STILL can't track their energy When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. We only collect anonymous data. 100% accurate bills, all the time. Your meter should have G4 and GWi printed on it. If you have both gas and electricity with us, it's important you reply to each text message we send you separately. Martin Lewis: Couldn't submit a meter reading on 31 March? Don't panic See our guide to British Gas HomeCare for more information. Instead of calling, you can go to the British Gas website at any time of the day or night. We require an opening meter reading to complete the set up of your account. Your meter reading has been recorded and will be used for your upcoming bill. Welsh Phone number Please contact us on 0800 048 0202* to arrange this. It may be close, but not accurate. How to read your meter | British Gas - YouTube Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Editor, Marcus Herbert. British Gas smart meter customers are still unable to track their energy usage, with some complaining they have been unable to check consumption on the firm's app, website and in-house display for over a year. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Check your meter says M3 after the reading. And our app is here to help you. Well use the latest reading to update your account. Discover more energy saving tips here: http://bit.ly/bgenergytips or subscribe to our YouTube channel: http://goo.gl/Bv7M2D.We've made submitting meter readings even easier with the British Gas App, but you can also submit a reading via phone, text or by logging into your British Gas account.There are two main types of meter and they are usually under the stairs or outside.